Introduction:

This policy outlines how Leisure Technical Consultants Ltd (hereafter referred to as LTC, we, us or our) may collect, use, disclose and store any information you provide us when using our online services including; our Website, LTC Technical Forum and digital reporting systems including LTC Patch and Opera. It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters, other correspondence and in person. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the Data Protection Act 1998 and General Data Protection Regulation (GDPR).

What information we collect and when we collect it:

LTC Website: We may collect personal information including Name, Email, Telephone number, Address, Curriculum Vitae and Covering Letter (as applicable) when you make a submission via our online Enquiry or Job Application Forms. Our website & Technical Forum also collect unique online identifiers such as IP addresses and uses ‘cookies’ for some functions, further details of which are contained in our Cookie Policy.

LTC Technical Forum: We may collect personal information including Date of Birth, Username, Email and Parent/Guardian Email (where applicable) when you register to use the LTC Technical Forum. You may opt to register/sign-in via a third party service e.g. Facebook. If you choose to sign-in via a third-party service, you will be presented with a dialogue box which will ask your permission to allow LTC to access your personal information such as your Name, Date of Birth, Email address and any other information you have made publicly accessible for the purposes of forum registration/sign-in. Please not that any superfluous information to the requirements of registration will not be retained by us.

We require users to be aged 18 or older to access the LTC Technical Forum owing to the mature subject matter and content it contains. Forum members may also choose to provide additional information including ICQ UIN, AIM Screen Name, Google Talk ID, Yahoo! ID, MSN ID, Skype Name, Website, Biography, Location, Interests, Occupation, Company and ‘Other information’ when populating your profile via the ‘User Settings’ menu of the Forum.

LTC Patch reporting system: We may collect personal information including Name, Username, Telephone number, Fax number, Email Address and Job title when entered by yourself, an LTC employee or other member of your organisation with Patch access, which may be viewed or edited in the ‘Contact List’ area of Patch by any person authorised to access your organisations reports. This information may be entered during account registration/review by an LTC employee, yourself or by any person authorised to access your organisations reports.

Opera: We may collect personal information including Name, Username, Address, Telephone number(s), Email address(es) and Job title when entered by yourself or an LTC employee. This information may be entered during account registration/review by an LTC employee/yourself.

How we use your personal information and who we share it with:

Personal information provided to us may be used for the following purposes:

  • Respond to enquiries, complaints and processes business requests
  • Provide our services or after-sales service
  • Get in touch if we need to tell you about something, like a change to our policies or issues with a service
  • Service administration purposes such as account registration, verification and password recovery on our LTC Technical Forum or digital report systems (where you have requested these services)
  • Improve our services

Any personal information collected by LTC is never sold, traded or otherwise transferred to third parties except where disclosure is required by law, to enforce our site policies or to protect our/others rights, property or safety. This does not include our online services hosting partners and other parties who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential and not use it for their own business purposes.

How we keep your personal information safe:

LTC take the security of your personal information very seriously and have implemented suitable digital and managerial procedures to safeguard and secure any information collected, such as anti-virus, firewall and malware scan technologies. Our Website and LTC Technical Forum are protected by Secure Socket Layer (SSL) encryption for data transmission and stored on secure servers which are only accessible by a limited number of persons with special access rights.

We will never contact you to ask for your LTC digital account password(s) or other login information. We never ask for credit card/bank account information via our Website, LTC Technical Forum or digital reporting systems. If you receive any suspicious/malicious requests or believe that one of your LTC accounts could have been compromised e.g. someone could have discovered your password, please get in touch straight away.

How long we keep your information:

We will hold your personal information on our systems for as long as necessary to provide you with the services requested such as providing forum access, except where we are required to store this information for a longer period by law. Clients/individuals may request to have their details removed from our website, LTC Technical Forum or digital reporting systems by contacting us by electronic mail or post. LTC periodically review inactive user accounts and reserve the right to delete such accounts without prior notification. Deleted users may request to be re-registered for LTC services subject to our approval and any other organisation(s) concerned (where applicable).

Links to third-party websites and resources:

The LTC website and Technical Forum contain hyperlinks to websites and resources owned and operated by third-parties where deemed to be informative. These third party websites have independent privacy policies and are also likely to use cookies. We cannot be held responsible for the information displayed on such websites or their privacy practises.

Information requests, corrections and how to contact LTC:

Under the Data Protection Act you have the right to request a copy of the personal information LTC holds about you, have any inaccuracies corrected or request its deletion. Should you wish to find out further information regarding the way we process your data, or wish to request a copy of the information we hold about you (two forms of ID required, administrative fee may apply), you can contact us at: Leisure Technical Consultants Ltd, 73 Crescent Road, Dukinfield, Cheshire, SK16 4EU, United Kingdom or email us at: ltci@ltci.co.uk. We will make reasonable efforts consistent with our legal duty to supply, correct or delete personal information that we hold about you.